CONTACT
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FAQs

Please see below for a full list of our most frequently asked questions. If you still cannot find the information that you need, please email info@thebikeproject.co.uk and we will normally respond within 24 hours.

Am I eligible for a bike from The Bike Project?
If you are an asylum seeker or have been granted refugee status in the UK within the last 5 years, you are eligible to get a bike from us, in line with our charitable aims.
We define the term ‘refugee’ according to the UNHCR definition: A refugee is someone who has been forced to flee his or her country because of persecution, war, or violence.

I am an asylum seeker or refugee; how can I get a bike?
You can register online to go on our waiting list here: http://thebikeproject.co.uk/waiting-list/. You will need your unique ARC, BRP or HO number to register.

I have just registered for a bike, what happens next?
When we have a bike ready for you (which can take up to 3 months) we will send you a text inviting you to attend an appointment to collect it. It’s very important to bring your ID with you as otherwise we cannot give you the bike. At the appointment we will also get you kitted out with a helmet, lights, visibility vest, a lock and give you cycle safety training.

I have a bike to donate, do you need it?
Yes, donations are what keeps The Bike Project going! Our professional mechanics refurbish and service all of the bikes that we receive before donation, so whatever the condition, as long as the frame is in good shape we will be able to put it to use.

How do I get my bike to you?
You can bring it in to The Bike Project workshop or any one of our drop off points around London or Oxford. For more information about locations and opening hours visit: http://thebikeproject.co.uk/donate-a-bike/.

I cannot get my bike to you, can you collect it?
Unfortunately, we cannot offer collection for small quantities of bikes as we’d have to hire a van and it does not end up being very cost effective. We do have other London drop off points and one in London, visit our donate a bike webpage for the full list.

Where is The Bike Project workshop?
Our workshop is in South London and is very well served by public transport. Our address is 12 Crossthwaite Avenue, London, SE5 8ET.
We are walking distance from Denmark Hill, East Dulwich, North Dulwich and Loughborough Junction stations. If you come by car there is also free parking in the vicinity.

What are your opening hours?
Our workshop is generally staffed from 10am – 5pm, Monday to Friday, with a late night (until 8pm) on Thursdays, as that’s workshop night where volunteers and beneficiaries work on the bikes all together. It can be a good idea to call ahead when you plan to come, as we are a small team and do sometimes go out to do events away from the workshop.

I have just donated a bike, what happens to it next?
All of the bikes that we receive are assessed by our mechanics, refurbished and serviced. The bikes then go on to be donated at one of our Thursday evening workshop sessions. We also donate a helmet, lights, visibility vest, a lock and give cycle safety training with every bike.
A small proportion of the bikes that we receive are sold through The Bike Shop to generate funds, the proceeds of which support The Bike Project, which ensures our long term sustainability.

I have an appointment to collect a bike but can’t make it, what do I do?
If you can’t make your appointment let us know by replying to the text or email confirmation and we will contact, you to rearrange the appointment. Remember to bring your ID with you to your appointment as otherwise we cannot give you the bike.

I can’t cycle, but want to learn – can I still get a bike?
Definitely! We give basic cycle safety training upon collection and afterwards will refer you to local cycle training schemes in the area where you live. We also offer free beginners cycle training (for women only) every Wednesday in partnership with the Jesuit Refugee Service in Wapping. Email info@thebikeproject.co.uk to register your interest. Lunch and travel money is provided.

I do not live in London, can I still get a bike?
Absolutely! But, the bike would have to be collected from our London workshop the next time you are visiting London. There are sometimes opportunities for us to arrange bikes to be delivered through partner organisations but these are rare. Email info@thebikeproject.co.uk if you have a specific concern about how to collect your bike.

My bike has been stolen, what do I do?
Report the crime to the police and let us know as soon as possible by emailing info@thebikeproject.co.uk . We will then contact you with details about how to get back on to the waiting list for a replacement bike.

I want to volunteer
We are always looking for volunteers, and would be very happy if you came to help out! Our workshop sessions run every Thursday from 5pm – 8pm. We don’t have a formal process for becoming a volunteer – just pitch up whenever you can.

I want to help, but I am not very experienced with bikes!
There’s a wide mixture of ability in the folks who volunteer, and while it can be hectic, we try to team up more experienced people to work with less experienced people, so you get to learn stuff (or teach if you are the more experienced one) and have a chat too.

How else can I help the bike project?
As well as volunteering you can donate your bike or sponsor a bike. If you can think of any other ways you would like to be involved, please get in touch via info@thebikeproject.co.uk . We are always open to new ideas!

Do you sell bikes and accessories?
Yes, we do! A small proportion of the bikes that we receive go on to be sold to raise funds for the project. Visit The Bike Shop online to see what we have in store.
If you’d like to test ride a bike our workshop is generally staffed from 10am – 5pm, Monday to Friday, with a late night (until 8pm) on Thursdays. It can be a good idea to call ahead when you plan to come, as we are a small team and do sometimes go out to do events away from the workshop.

Do you offer bike servicing?
At the moment we are only able to offer servicing for individuals who Sponsor a Bike. You can sponsor a bike from as little as £10 per month. The full details of the sponsorship can be found on our webpage, here: http://thebikeproject.co.uk/sponsor-a-bike/.

We do offer corporate bike servicing, an on-site, same day and affordable bike repair service for offices around London. A basic service is only £35, and all the profits are reinvested into The Bike Project. If you’d like to arrange a repair day for your office then email us at info@thebikeproject.co.uk or if you’d like your HR team or CSR Manager to arrange our visit this email will help you get started!

Do you buy second hand bikes and/or offer part exchange?
All of our bikes are received as donations, we do not buy second hand bikes or offer part exchange.

I’m a Journalist / Student / Filmmaker / Photographer how do I get in touch?
Great! Please send all media enquiries to info@thebikeproject.co.uk. We aim to reply within 24 hours.

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Jem and Silla

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