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Our policies

This policy covers how The Bike Project will use personal information that is collected when you use The Bike Project website.

What is collected?

The Bike Project website does not store or capture any personal information when someone visits it. The system will log your IP address along with other information provided by your browser. This may include the name and version of the browser you are using, your operating system and any website address that referred you to The Bike Project website. This information will only be used for producing anonymous website statistics and will be used to help us with the delivery of the services on the website.

However the system will record personal information if you:
· subscribe or apply for services that require personal information to be given;
· register for an event;
· make a donation to us;
· order a bike or accessories from us;
· use the contact us form and leave your details for us to respond; or
· report a fault and give your contact details for us to respond.

What we will do with your information

The system will record personal information if you:
· subscribe to or apply for services that require personal information;
· register for an event;
· report a fault and give your contact details for us to respond; or
· contact us and leave your details for us to respond.

Why do you need my details?

There are different reasons why we might need your personal details – the main ones are to process your donation to us, or to process any orders you may make from the Bike Shop.

In some cases, we would like to use your details to update you on the work we do, and keep you informed about other matters which may be of interest to you and opportunities to get involved with our work.

When dealing with your personal information we will at all times comply with the Data Protection Act 1998, and any other applicable legislation.

Do you pass my details to any other organisations or individuals?

We may allow our staff, consultants, or other providers acting on our behalf access and use your personal information for the purposes which you have provided it to us for. If we do this, we will not give those individuals/organisations any rights to use your personal information (or contact you) except in accordance with our instructions. We will not sell your personal information, and we will not pass your personal information to any third parties except in the circumstances set out in this Policy.

If you have made a gift aid declaration, we may disclose the information you have provided as part of the declaration to HMRC for the purpose of reclaiming gift aid on your donation(s).

We may share or disclose your personal information if we are required to do so by any law or court order.

How do you keep my information secure?

We will take precautions to prevent the loss, misuse or unauthorised alteration of personal information you give us.

We may send communications to you by email. E-mail is not a fully secure means of communication, and whilst we try to keep our systems and communications protected we cannot guarantee this.

We make no representations about any other websites, and when you access any other website through a link on our website (including social media sites) you understand that it is independent from us and that we have no control over that website or the way your personal information is collected through those websites.

Those websites may have their own privacy policies and we encourage you to look at those policies or contact the website operators directly to understand how your personal information is used.


When you visit The Bike Project website pages, a small text file called a ‘cookie’, is downloaded onto your computer. This is called a session cookie. This will only remain on your computer until you close your browser. This cookie is not used to identify you personally in any way. We will use this type of cookie to collect aggregated website statistics that allow us to understand how visitors use the site. All of the information collected will be anonymous and only used to help us improve the website and report to funders on usage.

A persistent cookie will be downloaded when you first visit the site. These remain in your browsers cookie store between sessions. This type of cookie will allow us to identify repeat visitors to the site. Persistent cookies are also used to allow registered users to use the site without logging in on every visit.

You may opt to view the site without cookies by adjusting your browser’s settings. If you do disable cookies some functions of the site may no longer work correctly.

For more information on cookies see the All About Cookies website.

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