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Terms & conditions

These are the general terms and conditions between The Bike Shop ("we" or "us") and anyone who buys from us ("you"). The Bike Shop is part of The Bike Project, a registered charity (charity number: 1152354) and a company limited by guarantee registered in England and Wales (company number: 08359498), our registered office is at 12 Crossthwaite Avenue, London, SE5 8ET.

Contact Us You can contact The Bike Shop via the following methods: write to us at 12 Crossthwaite Avenue, London, SE5 8ET; email us at or call us on 020 7733 8098

Delivery service You will need to be available to accept the bike when it arrives. We will send you an email to let you know it has been dispatched.

Delivery failure If all attempts to deliver the goods fail then the goods will be returned to us. We will issue a refund less the costs of the delivery, return fee and any admin fees we may have incurred.

Satisfaction guarantee We are so confident that you will like your bike that you have 14 days to test ride it. If you like it – great! If once you have ridden it, you feel it’s not for you, you can return it to us. We are unable to accept returned helmets (by law).

You will need to notify us by email within 14 days of the delivery date that you wish to return it. We offer a full refund but you will be responsible for organising and paying for returning it safely.

You will also need to keep the box and pack it securely. The bike must be returned in the same condition you received it in. Failing this, we may deduct the cost of repairs from the refund.

We will refund the cost of the bike within 7 days.

If you are unhappy simply email us or call us on 020 7733 8098 and we'll be happy to handle your query.

Warning Your bicycle must be properly assembled & checked before riding. The Bike Project Shop accept no responsibility for injury or damage due to faulty assembly. Failure to ensure your cycle is properly assembled may lead to injury and invalidate any opportunity for returning the bike. Assembly undertaken without professional assistance is at the owner’s risk. If you are in any doubt, please contact us for assistance.

Pricing All prices quoted include VAT where applicable. It is always possible that some of the goods we sell may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where the goods’ correct price is less than our stated price, we will charge the lower amount when dispatching the goods to you. If the goods’ correct price is higher than the stated price we will normally, at our discretion, either contact you for instructions before dispatching the goods, or reject the order and tell you. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error, we do not have to provide the goods to you at the incorrect (lower) price.

Personal data The personal data collected by us from you may be utilised by us to: (1) manage the delivery of goods to you, (2) pass information about you to our agents, advisors and employees to carry out services for us, (3) notify you about enhancements to our services such as: functionality changes to the website, new services and special features, and offers or competitions we think you will find interesting, (4) market our products and services and those of any third parties and (5) contact you by mail, telephone, email, text message, or any other reasonable method. For more information about how we use your personal data please read our Privacy Policy.

Governing Law These terms and conditions shall be governed by English and Welsh law and we both agree to the non-exclusive jurisdiction of the English and Welsh courts.

Complaints If you believe that your intellectual property or other rights are being infringed by The Bike Shop, or if you are dissatisfied with The Bike Shop or any aspect of our service, in the first instance please email or call us on 020 7733 8098

Privacy policy

What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

If you sign up for our email communications, you need to provide us with your email address. This email address will be used solely to deliver you information about The Bike Shop and The Bike Project products, services, news and promotions.

How do you get my consent?
• When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?
• If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by writing to us at 12 Crossthwaite Avenue, London, SE5 8ET; emailing us at or calling us on 020 7733 8098

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service ( or Privacy Statement (

Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

We use cookies which collect anonymous information about the pages visited to allow us to monitor the performance of the website. The use of cookies allows us to enhance your experience and make your next visit more enjoyable, such as saving your basket items. We do not use Cookies to collect personal information. You can read more about cookies, and how to control cookies using your browser settings, at

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at or by mail at The Bike Shop, 12 Crossthwaite Avenue, London, SE5 8ET

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